General themes: Internal Communications

This exam assesses participants' knowledge and skills in leadership and management, organizational culture, evaluation, implementation, planning, tools, and organizational change in the context of internal communication. It focuses on the ability to lead and manage internal communication effectively, understand the importance of organizational culture, develop evaluation strategies, plan and execute internal communication strategies efficiently, use internal communication tools, and facilitate organizational change processes.

This exam assesses candidates' writing and internal communication skills. It focuses on measuring participants' ability to effectively and professionally draft various forms of internal communications within an organization. The exam evaluates clarity and conciseness of messages, communication structure, audience targeting, appropriateness of communication purpose, writing style, as well as grammar and spelling revision and correction. Particular emphasis is placed on consistency in language use and overall writing quality.

This exam assesses candidates' understanding and competence in measuring employee engagement in the workplace. It covers key categories such as the definition of employee engagement, measurement methods, interpretation of results, the impact of engagement on the company, the future of employee engagement, improvement of engagement, and the use of results. Candidates who pass demonstrate their ability to understand and define employee engagement, apply effective measurement methods, interpret results, and use them strategically.

The Intranet and Other Internal Communication Channels Management Exam assesses the skills and knowledge necessary to effectively use the Intranet and other internal communication mediums in a business environment. This exam focuses on various key categories, including Intranet usage, Intranet knowledge, internal communication channels usage policies, integration of internal communication channels, assertive communication, change management, and other internal communication channels. This exam is relevant for professionals in roles related to internal communication within their organizations, as well as those who wish to demonstrate their ability to effectively use these tools to facilitate collaboration and information dissemination in a corporate setting.

The Planning and Execution of Internal Events exam assesses the skills and knowledge required to successfully organize and manage internal events. The exam covers various categories including event logistics, resource management, event planning, risk management, event evaluation, and event execution. The test aims to determine the candidate's ability to apply basic concepts in the planning and execution of internal events.

The Change Communication Management Exam assesses the skills required to effectively lead and manage change processes within an organization, focusing on areas such as planning, implementation, evaluation, leadership, change resistance, and change communication.

The Internal Crisis Communications exam assesses the skills and knowledge required to efficiently manage crisis situations within an organization. It focuses on six main categories that evaluate resilience, stakeholder management, communication, crisis management, planning, implementation, and evaluation during internal crises.

This exam assesses individuals' knowledge and skills related to promoting a strong corporate culture. The categories include culture communication, culture assessment, culture change, culture identification, challenges in corporate culture, culture promotion, and culture vs strategy.

This exam aims to assess individuals' communication skills in different categories, including Verbal Communication, Non-Verbal Communication, Written Communication, Listening Skills, Visual Communication, Presentation Skills, and Interpersonal Communication. Effective communication is essential in all areas of life, both personally and professionally. This exam seeks to measure participants' ability to express themselves clearly, convey messages effectively, interpret and understand others' communication, and establish strong relationships through effective interpersonal communication. Good communication is key to success in social interaction and the workplace.

This exam assesses the skills and knowledge required to work effectively with internal stakeholders within an organization. The topics covered include stakeholder strategy, conflict management with stakeholders, collaboration with stakeholders, communication with stakeholders, stakeholder identification, stakeholder impact, and organizational culture with stakeholders. The aim is to evaluate an individual's ability to understand the needs and perspectives of internal stakeholders, build effective relationships with them, and contribute positively to the organizational culture in relation to stakeholders.