For world-class companies, user opinions are considered one of the most relevant elements in continuous optimization and economic growth. However, many companies or organizations lose focus on the customer and fail to define mechanisms to understand how they are perceived by their clients. The lack of awareness on the part of organizations about how customers perceive them in areas such as quality, distribution times, service, attention, and price competitiveness causes them to lose customers without understanding the reason for such loss, creating a vicious circle that, in many cases, leads them to bankruptcy.
Taking into account the opinions that users have of our products or services, helps us develop optimization projects that assist in building loyalty among our current consumers and attracting new ones, thereby improving the quality of our work. Segmenting this measurement into key strategic factors for the business will allow us to obtain actionable elements to develop these optimization plans. Elements to consider may include service quality, product quality, satisfaction regarding service or product delivery times, satisfaction related to the attention provided during the purchase, etc.
Our software Surveria (Survey application software) Developed to conduct opinion surveys cloud-based (ONLINE), it facilitates you to generate surveys according to the specific needs of your organization. You can choose from pre-loaded questions or add new ones. Additionally, you can select the type of response needed; open-ended, multiple-choice, among others. You can also add specific fields like name, email, and create personalized selection menus. It is a 100% cloud-based tool that allows you to apply surveys in a practical manner, as the system sends emails directly from the platform. You can also add your company logo to customize the survey and create campaigns for products or services according to your needs.
The system service includes:
Enter the system by purchasing the licenses to implement user
opinion surveys.
You will be able to purchase plans with credits or, if you prefer,
unlimited monthly or annual plans.
For the coordinator.
Highs, lows, and necessary modifications can be managed in relation to the organization's personnel, adding new periods, opening and closing those already created, choosing criteria for evaluating observable behaviors, defining ranges for the performance and potential matrix (goals and competencies assessment), configuring the percentages assigned to goals and competencies, choosing concepts related to organizational strategy, as well as creating reports by areas, departments, or individually for each collaborator.
For the survey participants.
Objectives and competencies can be designated and evaluated, observing the personal results of each individual, as well as those of the personnel in charge. You will be able to see the evaluated personal or specific periods of your collaborators, as well as the performance and potential matrix (evaluation of objectives and competencies).
Watch the video on how our software works!
