PsicoSmart Logistics Management Policy

This policy aims to ensure the efficient, secure, and satisfactory delivery of our human resources software, Psico-Smart, to all our subscribers. This policy covers all aspects related to subscription, access, renewal, and support of our software.

1. Objective

This policy aims to ensure the efficient, secure, and satisfactory delivery of our human resources software, Psico-Smart, to all our subscribers. This policy covers all aspects related to subscription, access, renewal, and support of our software.

2. Subscription and Delivery

Subscription Process: Customers can subscribe to our software through our website, psico-smart.com. The subscription process includes creating a user account, selecting a subscription plan, and making the corresponding payment.

Immediate Access: Once the payment process is completed, users receive immediate access to the software through their login credentials. A confirmation email is sent that includes subscription details and links to start using the software.

3. Renewals, Cancellations, and Refunds

Automatic Renewals: Subscriptions are automatically renewed at the end of each billing cycle, according to the selected plan (monthly, annual). Customers can manage or cancel their subscriptions at any time from their user control panel.

Refunds: In the event that a customer requests a refund for their subscription, we will validate that the software or service has not been used in more than 5% of the total package contracted. Once validated, the refund will be processed through the same payment method used for the purchase, in accordance with the payment provider's policies; the refund will appear on the bank statement within 5 to 10 business days.

Notifications: Before each renewal, we send a reminder via email with details of the upcoming payment and options to modify or cancel the subscription.

4. Support and Customer Care

Technical Support: We offer technical support through email, live chat, and phone. Our support team is available to solve any technical issue or question related to software usage.

Service Hours: Technical support is available from Monday to Friday from 9:00 am to 6:00 pm (UTC-6). Requests received outside of these hours are processed the following business day.

5. Data Security

Data Protection: We are committed to protecting the security and privacy of our customers' data. We use state-of-the-art encryption technologies and follow industry best practices to ensure and protect the data stored in our system.

Compliance: We are committed to complying with all applicable laws and regulations regarding data protection.

6. Modifications to the Policy

Policy Updates: We reserve the right to modify this logistics management policy at any time. All modifications take effect immediately after being published on our website. We recommend our customers to periodically review this policy.

This logistics management policy is designed to ensure that all aspects of the subscription service are handled in a way that maximizes customer satisfaction and maintains the operational integrity of Psico-Smart.

Conclusion This policy covers the basics of logistics management for a company that offers cloud-based software subscriptions, ensuring clarity in service delivery, data management, and customer care. It is important that you review and adjust this policy according to the specific needs of your company and local regulations.